Pretty disappointing and I won't be hiring them again. I had to work and my mom was present for the inspection. I just wanted to have my unit serviced. They were supposed to be there at 8 am and were not there until 8:20. They told my mom that my programmable thermostat was broken and needed replaced. I find that odd when I hadn't had any issues with the thermostat. They then replaced it with a non-programmable. He was on the phone twice with other customers, not just quick conversations, while at my home. I asked my mom to see how much it would be and he said he couldn't give her a cost. Said it would be 2 hours of labor and the cost of the thermostat. He left around 10:15. I received a bill a week later for 3 hours of work, a $25 trip charge (that was never mentioned) and $70 for the NON- programmable thermostat. I called and they claim they have gps and he was there for a total of 2hours and 20 minutes, so they revised the invoice for 2.5hours. Also, I can purchase a 7day programmable thermostat for $30 and a wifi-connective programmable thermostat for only $100. Their thermostat was severely overpriced and I'm mad that I had to go out and buy another thermostat on top of this one that actually has the functions of the original, that they took so I couldn't even reinstall it.
After speaking with others, this seems to be their typical MO, which is quite unfortunate.
Great job to all!
Dave and I just wanted to send a note to thank R & H for the fabulous job they did in installing our central air. We had a quote from another firm as well but we chose R & H and we are glad we did.Their/your employees were fantastic and respectful of our property, and easy to communicate with. We were traveling when they did the installation so we did not meet the entire crew but we had the opportunity to meet Luke, the superintendent, and Brian, the start-up technician both of which were obviously well-experienced. We saw Luke again during the city inspection - very professional and, once again, it was obvious he had a great professional relationship with the inspector. In visiting with Luke he spoke highly of R & H and its management, to us that reflects on the core values of a company. These are important characteristics of a trusted company. We would not hesitate to recommend R & H to anyone and please use us as a reference, if needed.
Brian Bahr, in particular, was a gentleman in presenting our options and associated costs which helped us to make a more informed decision - his communication skills are above and beyond the typical customer service you receive in most service or construction industries. On a side note, we are fortunate to have Brian and his family as our neighbors.
They just replaced our hot water tank, they did a great job- they were on time, their work were very professional and they cleaned up. A two thumbs up for R&H and there tech Ramon and his helper.
R H Mechanical is a US General Contractor based in Eagle, Colorado. R H Mechanical is located at 825 Chambers Ave, Eagle, CO 81631, USA.
Please contact with R H Mechanical using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find R H Mechanical opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find General Contractor in Eagle